Q: When should I upload my artwork?
You can submit your design any time during the order process via our “Upload Artwork” link. If you need us to design for you, we’ll send you a design brief after your order is placed, so you can supply your logo, images and text easily.

Q: How long does proofing take?

• If you’re uploading print-ready artwork: we ask for 1 business day to proof.

• If revisions are required after the initial proof, please allow an additional business day.

• If you’re opting for full design services: allow up to 7 business days from when we receive your source files (three revisions included; further revisions may add more time and cost). Learn more about our graphic design service.

Q: What file types and resolutions do you accept?
For best results, submit PDF, AI (Illustrator), EPS or PSD files. We also accept high-res image files and InDesign (with all links included).
Resolution guidelines: minimum 72 DPI; if using templates designed at half-scale, double to about 200 DPI.

Q: Where can I download the templates for my display graphic?
Graphic templates live in the “Artwork/Installation” tab on each product’s page, just below the product options and price.

Q: Do you offer in-house design help, and what does it cost?
Yes! Our in-house design team specialises in producing high-quality display graphics. Design support is available as an optional add-on for any product and can be selected directly on the relevant product page.

As part of the process, we’ll ask you to complete a design brief so we can create artwork that reflects your brand and meets your objectives. You can access the design brief using the button below.

If you already have print-ready artwork that matches our templates, we’ll check and proof it for you free of charge.

Graphic Design Brief Form

Q: What is dye-sublimation printing and why do you use it?
Dye-sublimation printing provides a durable fabric graphic that can be reused, folded for transport and even machine washed at low temperatures. Dye-sublimation uses disperse dyes in a gas form: graphics are first printed on transfer paper, then heat-pressed onto polyester fabric.

Q: What if my order arrives damaged or defective?
If a manufacturing defect occurs, we replace or repair at no cost to you. Please email [email protected] within 3 business days of receiving your shipment and request a Return Authorization Number. Packages returned without this will be refused.

Q: What is your return or exchange policy?

• Damaged/defective: follow the above process.

• Non-defective returns: must contact us within 7 days; a 20% restocking fee applies and you pay shipping. Custom or made-to-order items (e.g., custom-printed graphics) are not eligible for return.

Q: What warranties do your displays carry?
At Expo Burst, we stand behind the quality of our products. All products come with a one-year warranty, with the exception of graphics (excluded from warranty), transport and shipping cases (limited warranty). Hard shipping cases are covered by a limited warranty that protects against manufacturing defects or damage during the initial shipment only. If these items arrive damaged, you must notify us within 3 business days of delivery. After that period, or once the product has been used, the warranty no longer applies.

Q: How do I clean fabric graphics?
Fabric graphics are machine washable at low temperatures. Use air-drying.

Q: Can you build custom layouts or displays?

Absolutely. We frequently create custom designs tailored to unique booth layouts, spaces, and creative concepts. We also offer full 3D custom trade show booth design services. Simply email our sales team at [email protected] with your project brief.

Depending on the amount of design time required, a design fee may be requested upfront. This fee will be credited toward the final price of your custom trade show booth.

Q: What should I do if my product arrives damaged or defective?
If your item has a manufacturing defect or was damaged upon arrival, please contact our support team within 3 business days of receiving your order. Include your order number, photos of the issue, and a brief description of the problem. We’ll repair or replace the item at no cost to you.

Q: What if part of my order is missing or incomplete?
If you didn’t receive your full order, please notify us within 3 business days of delivery (or of the expected delivery date if an item never arrived). We’ll investigate right away and arrange for replacement items as needed.

Q: Do I need authorization before returning an item?
Yes. Please contact us via email [email protected] to obtain a Return Authorization Number (RA#) before sending anything back. Unauthorized returns will not be accepted and may be refused at delivery.

Q: My package was damaged during shipping — what should I do?
If your order was damaged in transit, contact us within 3 business days of delivery. We’ll help you file a claim with the carrier and work toward a prompt solution. Please note: Expo Burst is not responsible for delays, damage, or lost packages caused by third-party carriers. We will support you in finding a solution with the third-party carrier.

Q: Who is responsible once my order has shipped?
After your order ships and tracking information is provided, it’s your responsibility to monitor delivery. If you encounter any issues, contact us right away — we’ll assist in coordinating with the carrier to resolve the problem efficiently.

Q: Is there a warranty on Expo Burst products?
Yes! All of our products come with a one-year warranty, with the exception of graphics, transport and shipping transport cases. Graphics have no warranty. Transport and shipping cases have a limited warranty. Transport and shipping cases are covered by a limited warranty that protects against manufacturing defects or damage during the initial shipment only. If these items arrive damaged, you must notify us within 3 business days of delivery. After that period, or once the product has been used, the warranty no longer applies.

Q: What is covered under the warranty?
Our warranty covers manufacturing defects or damage during initial shipment. For warranty claims, you’ll need to provide photos of the affected item unless otherwise instructed by our support team.

Q: Can I return a product if I change my mind?
You can return most unused, non-custom items within 30 days of delivery, provided they’re in new, resellable condition. Custom-printed or made-to-order items (including branded displays and graphics) are not eligible for return.

Q: Who pays for return shipping?
Customers are responsible for return shipping costs unless otherwise authorized by Expo Burst.

Q: What if I report damage after 3 business days?
Returns or damage claims reported after the 3-day window may be denied, so please contact us as soon as possible.

Q: How do I contact Expo Burst for returns or support?
You can reach our support team at [email protected]. We aim to respond within one business day to ensure your issue is resolved quickly and fairly.