Shipping & Logistics Policy

1. Domestic Shipments

All orders placed with Expo Burst are currently shipped to addresses within the United States. We partner with trusted carriers to deliver your display products and accessories to your site or event location.

2. Shipping F.O.B. (Free On Board)

Unless otherwise stated, your order is shipped F.O.B. from our warehouse or from one of our designated supplier shipping points. Once the shipment departs from our dock and tracking details are provided, responsibility for the shipment transfers to you, the customer.
At that point, you are responsible for monitoring delivery and following up with the carrier for any delays or issues.

3. Tracking & Delivery Monitoring

Once your order ships, we will provide tracking information. It is your responsibility to monitor the delivery status of the shipment. If you notice any delays, damage in transit, or non-arrival, please contact us immediately so we can support you in coordinating with the carrier.

Please note that Expo Burst is not liable for carrier-related delays, damages, or losses once the shipment has left our control.

4. Shipping Charges & Rates

Shipping charges are calculated based on the destination, weight, size of the shipment, and service level chosen. You will see the applicable shipping cost during checkout (or be notified if the shipment is large/oversized and requires special handling).
If you request expedited or special-handling services, additional fees may apply.

5. Shipping from Multiple Locations

Because we may source products from our own warehouse or from trusted suppliers’ shipping docks, your order may ship from different locations. If your items ship separately, you may receive separate tracking numbers for each portion of the order.

6. Shipping on Your Carrier Account

If you prefer to use your own carrier account (e.g., FedEx or UPS) for billing, please notify your sales representative before checkout. In some cases, this may be accommodated — contact us to discuss whether this is possible for your order.

7. Production & Turnaround Time

Each product we sell has a specified production or lead time, which you can find on its product page. Standard non-custom items typically ship within 3-5 business days, while larger or custom builds may take longer (up to 10 business days or more).
If you have a tight deadline for an event or exhibition, please notify us at time of order so we can confirm whether expedited manufacturing and shipping are available.

8. What to Do If Your Shipment Arrives Damaged or Is Lost in Transit

• Inspect your shipment upon arrival and report any obvious damage to the carrier and to us within 3 business days of delivery.

• If tracking shows non-delivery, or you suspect loss in transit, notify us immediately so that we may assist in filing a claim with the carrier.

• Delays or damages resulting from shipping carriers are not the responsibility of Expo Burst once the shipment is in transit under the customer’s monitoring.

• Please retain all packaging and shipping materials until a carrier claim is resolved — this may be required as part of the claim process.

9. Questions & Assistance

If you have any questions about shipping, need help choosing a shipping option, or require expedited service, please contact our team at [email protected]. We strive to respond within one business day.